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Sample Topics

Dealing with Disruptive Behavior in Health Care
Misconduct of any kind by any physician or other health professional has no place in the practice of medicine. Disruptive behaviors contribute to a decrease in staff morale and have a negative impact on patient safety.  This program focuses on defining disruptive behavior,discusses the triggers for disruptive behavior, examines the impact of disruptive behavior on clinical, financial, and environmental operations, and finally explores proactive and reactive strategies to address disruptive behaviors.

Disclosure
We disclose prognosis, diagnosis, laboratory results, and outcomes of procedures daily. What makes the disclosure of unanticipated outcomes so difficult is the personal feeling of inadequacy and vulnerability. The potential for error makes these conversations even more difficult and threatening. In this program, the causes of litigation are explored as well as the rationale for disclosure, and when appropriate, apology. A model for disclosure will be described that touches on both the process and technique for effective disclosure. The case for appropriate apology and when to apologize will also be discussed. This program is applicable to all health care settings, and can be customized to any provider/staff audience mix.

Documentation
The medical record is a formal history of the patient’s illness, symptoms, diagnosis, treatment, and response to treatment.  Not only does the medical record document the care given to the patient, it is also the principal communication among physicians and other health care providers about that care.  The presentation covers basic techniques for documenting appropriately, including specific tips for more effective documentation. Common pitfalls and examples of inappropriate documentation are given. This program is applicable to all health care settings, and can be customized to any provider/staff audience mix.

Fall Prevention
This presentation will discuss
•    Why fall prevention is important
•    A comprehensive program to reduce falls
•    Implementing multidisciplinary evidence-based assessment, planning and communication tools
•    Identifying appropriate interventions
•    Monitoring and evaluating the effectiveness of the fall prevention program

Failure Mode Effect Analysis (FMEA)
Failure Modes Effect Analysis (FMEA) is a proactive process for patient safety/hazard vulnerability analysis. This quality improvement tool is designed to identify possible threats to the health care organization and provide structure for implementation of positive performance improvement strategies to prevent high severity events. This presentation will discuss the purpose of FMEA, advantages and disadvantages of the process, and strategies to use the FMEA process to improve patient safety and minimize losses. Tools are provided to assist you with implementing the FMEA process in your organization.

Informed Consent
The doctrine of informed consent is explained, including legal liability for failure to obtain, but also the legal protections that accrue when it is properly obtained. Situations in which it must be obtained and the risks that should be discussed are explained. The responsibility for obtaining informed consent is discussed. CMS requirements for informed consent are also discussed.
This program is appropriate for all care settings and can be customized to any provider/staff mix audience.

Root Cause Analysis (RCA)
The Root Cause Analysis (RCA) quality improvement process retrospectively reviews high severity events or near misses to help understand underlying causes and variations that contributed to an event. This presentation will outline the steps to conduct an RCA. It will also address the Joint Commission requirements related to sentinel events and RCA. Tools are provided to assist you with implementing the RCA process in your organization.

Peer Review
The duty of the health care organization and its medical staff to assure that the clinical performance of all members of the medical staff is subject to internal quality monitoring and peer review is not a new obligation. The intent of quality monitoring and peer review is to promote an effective evaluation of the quality and appropriateness of care and to assist in identifying opportunities to improve patient care on an ongoing basis. However, medical staff quality monitoring and peer review presents special challenges. This educational program addresses the organization and medical staff roles and legal responsibilities for medical staff monitoring, as well as techniques to overcome challenges.

Credentialing and Privileging: Finding a "Prince" or Kissing a "Frog"?
Learn how to waive the credentialing and privileging magic wand to find pricey practitioners. The process of collecting, verifying, and assessing physician's background, education, experience, and current competency results in extraordinary insight into physician performance potential. Join us in a review of traditional spells as well and an introduction to new concoctions that will surely increase your power to avoid "frogs!"

Physician Office Practice
Today's clinical practice places extraordinary demands on physicians and errors can happen to anyone. With the continual threat of legal action, how can physicians, nurses, and support staff deal effectively with these challenges and ensure that patients are safe? This presentation will address some of the top risk management issues faced today including medication reconciliation, informed consent, critical test tracking, disclosure of unanticipated outcomes, and documentation.

Critical Event Response
Critical events can and do happen in health care. The magnitude of critical events on the patient, family, health care professional, and the health care organization necessitates a coordinated and effective response. This important program will address key elements of critical event response, communication surrounding a critical event, claims, complaint management, and customer satisfaction.

Presentation Formats

• Live Presentations
• Audioconferences, Webinars
• Keynote Address
• Moderating Panels
• Facilitate Workshops: Conferences, Seminars and Retreats
• Didactic Presentations: up to 4 hours duration per day
• Didactic and Workshop Presentations: up to 2 days