| Sample Topics
Credentialing and Medical Staff Issues
This presentation outlines the fundamental processes by which credentialing and privileging should be undertaken. Case studies on the failure to credential appropriately are given. The theory of liability for negligent credentialing is discussed. The fair hearing process is discussed as a mechanism to avoid potential liability for participants in the credentialing and privileging process. This presentation is applicable in the hospital setting. The target audience includes physicians, administrators, medical staff leadership, medical office staff, and board members.
Dealing with the Dangerous or Disruptive Patient
Why is it that people who appear functional in most parts of their lives become demanding, disruptive, or even dangerous in the health care setting? In many instances, the sense of helplessness and fear that accompanies encounters with health care professionals and the health care situation can trigger behaviors that otherwise appear under control. So how do we identify potentially dangerous patients/families and deal with them before the situation gets out of control? In this program, we will discuss the signs of potentially disruptive patients and provide techniques for managing them. This program is appropriate for any setting and can be customized for any provider and/or staff mix audience.
EMTALA
The Emergency Medical Treatment and Active Labor Act (EMTALA) is a federal statute that guarantees the right of access to emergency medical care to all persons who have emergency medical conditions. This presentation will outline the requirements of the statute and provide strategies to ensure compliance. This program is focused towards the hospital setting and is applicable for emergency physicians and staff. It can also be customized for on-call specialists.
Improving the Reliability of Perinatal Care
This presentation will address:
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What we've already learned
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Challenges in defending perinatal claims
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Perinatal risk management
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Clinical review of recurring perinatal issues
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High reliability perinatal units
The target audience includes OB Medical and Nursing staff, Residents, and Risk managers. This presentation is hospital-focused. However, it is customizable to the OB provider and office staff setting.
Managing the Risks in Emergency Medicine
This presentation will address:
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What we've already learned
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Challenges in defending ED claims
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Clinical review of recurring ED issues
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ED risk management
The target audience includes ED medical and nursing staff, residents, and risk managers
Nursing Liability, A Critical Thinking ModelNursing liability allegations frequently include: failure to appropriately assess and monitor the patient's condition, failure to appropriately communicate and document patient condition, failure to provide the appropriate nursing intervention, failure to provide a safe patient environment, and failure to appropriately delegate patient care. The presentation will include nursing case scenarios identifying key nursing liability issues, errors in critical thinking, and examples of inadequate clinically pertinent assessment, intervention, communication and documentation. Practical application strategies to enhance patient safety and critical thinking will be presented with each case scenario.
Pay for PerformanceThere is a growing interest in the United States to connect rewards to achievement of quality related goals. Hospitals and physicians alike are being challenged to produce quality data to demonstrate higher quality, greater safety and lower costs. This presentation explores assumptions, driving forces and some of the opportunities and challenges associated with public reporting of quality data. Emphasis is placed on practical strategies to assist health care leaders to prepare for this growing movement.
Service Excellence in Health Care
Customer loyalty and retention are essential to success in today's health care market. In a competitive marketplace, you stand out through excellence in customer service. Dissatisfaction is one of the many reasons patients become litigious, so it is important to have a risk reduction strategy to assess patient satisfaction and respond to complaints. Patients who believe their questions or concerns are being addressed generally do not feel compelled to consult a malpractice attorney. This presentation is designed to provide participants with an understanding of customer service principles as well as tools and techniques to apply on a daily basis.
Storytelling and Lessons Learned: A Patient Safety Approach
Stories are frequently told by patients, families and medical caregivers of experiences receiving and providing health care. Stories include acts of kindness, healing, medical success stories, and all too often, stories of medical error. This presentation will provide the foundation for building a health care story. A well presented story projects a "lesson to be learned", that can be used to guide healthcare delivery decisions and actions, to teach, and to emphasize an organizational strategy for corrective action and proactive patient safety practices. Practical application strategies will be illustrated using five true stories of medical error.
The Value of Risk Assessment
The purpose of traditional health care risk assessments has usually been identification of specific clinical aspects that may engender liability. However, once identified, there has been no certainty whether risk issues would be addressed, by whom, when, and how. Today, risk assessments are systems-based and integrative, and have become a major data source for designing roadmaps to powerful and proactive patient safety interventions. This presentation provides step-by-step guidelines of how to build a comprehensive risk assessment tool. Both, the reactive and proactive approach to risk assessment are discussed. Finally, application of sample assessment tools to high-risk clinical settings is explained. |
