Home > Hot Topics! > Health Care Organization - Clinical Focus >   Now it's Official: "Zero Tolerance" for Behaviors that Undermine
FREE PODCAST	FREE PODCAST Author(s)/Presenter(s): Rene Jackson, RN, BSN, MS, LHRM And: Theresa Morgan, MSN, RN, CNS-BC Product Code: QT080805_0A

Description About the Author(s) / Presenter(s)   This brief seven (7) minute Podcast discusses the problem of disruptive provider behaviors that threaten the quality and safety of health services. Transcript included!   Features References 1. The Joint Commission, "Behaviors That Undermine a Culture of Safety," Sentinel Event Alert, Issue 40, July 9, 2008. 2. American Medical Association, "Report of the Council on Ethical and Judicial Affairs: Physicians and Disruptive Behavior," Presented by Herbert Rakatansky, 200, citing [i] D. A. Lang, The Disabled Physician: Problem Solving Strategies for the Medical Staff, AHA, Chicago, IL, 1989, and [ii]  J. H. Pfifferling, "Managing the Unmanageable: The Disruptive Physician," Family Practice Management, November/December 1997, pp. 77-92. 3. A. H. Rosenstein and M. O'Daniel, "Disruptive Behavior and Clinical Outcomes: Perceptions of Nurses and Physicians," American Journal of Nursing, Vol. 105, No. 1, 2005, pp. 54-64. 4. Institute for Safe Medication Practices, Survey on Workplace Intimidation, n.d., available at http://www.ismp.org/Survey/surveyresults/Survey0311.asp 5. Joseph Molea, "When Behavior Disrupts the Physician-Healer," MedGenMed (Medscape General Medicine), Vol. 8, No. 1, Published online March 30, 2006, p. 87, www.pubmedcentral.nih.gov/articlerender.fcgi?artid=1681924, 7/21/08.   Average Customer Review: Based on 1 Reviews. Write a review.

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Disruptive Behavior Podcast November 3, 2009 Reviewer: Vickie Smith from Lexington, KY United States   Excellent summation of Joint Commission requirements and the rationale behind the requirements. Was this review helpful to you?