Disruptive practitioner behavior is a difficult challenge facing health care organizations today. Such behavior is not new, but it is becoming more visible and less tolerated by regulatory agencies and those immediately affected by it. Disruptive behavior by a practitioner can be the root cause of serious medical error and can have a devastating effect on patient and family trust of the practitioner.

Participants completing this educational activity will be able to:

• Discuss the suggested steps for changing the ‘culture of intimidation’ in health care.
• Define the components of formal and informal mechanisms for addressing disruptive practitioner behavior.
• Identify threshold elements of the fair hearing process.