Disclosure Unanticipated Outcomes Process Art Risk Management Patient Safety RMPSI Speakers Health Healthcare Audio Webinar Communication Medical Nursing Just in Time Training Discussion Techniques Apology Professionals Programs Resources Implementation

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Disclosure of Unanticipated Outcomes: The Process and the Art

JUST-IN-TIME TRAINING

Just-in-Time Training Price $119.00
MHAIC and WCC Insureds* Only Price: $95.00

Author(s)/Presenter(s): Geri Amori PhD, ARM, CPHRM, DFASHRM
Continuing Education: Credit Not Available

Availability: Available for online access within 24 hours
Product Code: DJ081103_0A

Description

About the Author(s) / Presenter(s)

What is a Just-in-Time Training Program?
Just-in-Time Training (web-based) Programs are a logistically simple way for health care providers and executives to hear content experts provide a brief program on topics where an instant training is required, for example, the topic Disclosure of Unanticipated Outcomes, when an unanticipated event has just occurred. Participants get instant access to the program and resources and can be shared within your facility. Programs can be viewed repeatedly for up to sixty days.

Designed for busy professionals, programs in The RM&PSI Just-in-Time Training Series provide a brief topic refresher and resources to aid rapid implementation.

For a Sample of the Just-in-Time Training on Disclosure Click Here

The Risk Management and Patient Safety Institute wishes to take reasonable steps to ensure no individual who is physically challenged is discriminated against because of the absence of auxiliary aids and services. If special arrangements are needed please call (888) 466-4272.

Program Description

This Disclosure Just-in-Time Training presents a structure for approaching the disclosure discussion and provides skills and techniques that help to ensure a more effective interaction. It includes a discussion on the value of apology, its appropriate timing and use, and the elements that should be included in an effective apology.

Features

On-line Just-in-Time Training
Comes with on-line access via hyperlink for 60 days with downloadable resources
Effective for training, motivating, informing and persuading audiences
Efficient nine minute program
CME/CNE not available
Introductory Level: Participants who are beginning to think about this topic or are early in their development of a program, process, or learning about the topic
Target health care setting:
- Acute Care Hospital
- Critical Access Hospital
- Office Practice
- Long Term Care
- Home Health Care
- Behavioral Health
Target audience
- Physicians
- Nurses
- Risk and quality managers
- Patient safety officers
- Performance improvement staff
- Administrators
- Department managers
- Front line staff

System requirements:

Minimum Windows Requirements - Windows 98 and higher, 400MHZ processor with 128MB RAM, 56K Internet connection
Web Browser Support - Internet Explorer 5.x and 6, Mozilla 1.6, Netscape 4.7, 7
Other Platforms Supported - Mac OSX 10.2 or higher, Linux, Solaris 8 and 9
Speakers or headphones are necessary to hear the program

Just-in-Time Training Program Terms and Conditions:

Repeated viewing is allowed by the registrant and colleagues in the same organization only for 60 days from purchase. An additional invoice will be sent to you / your organization if you share the connection information and links with another organization.
Recording of RM&PSI webinars is prohibited.
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