Disclosure Unanticipated Outcomes Healthcare Risk

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Disclosure remains a complex area with many interested parties not always agreeing on the process. These programs delve into the mechanics of the process, and more importantly, the communication aspect that is far under appreciated, and often very costly.

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After a Serious Reportable Event: Managing Staff Stress and Quelling Gossip

Gossip, negativity, and passive aggressive behaviors in the work place affect our ability to function safely, efficiently and effectively. Unanticipated events often precipitate these behaviors because during times of stress people feel unsafe and insecure. This brief Just-in-Time training will briefly address the etiology of negative behaviors and provide guidelines for addressing these in the work place.

Just-in-Time Training Price $119.00
MHAIC and WCC Insureds* Only Price: $95.00

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Disclosure of Unanticipated Outcomes: The Process and the Art

This Disclosure Just-in-Time Training presents a structure for approaching the disclosure discussion and provides skills and techniques that help to ensure a more effective interaction. It includes a discussion on the value of apology, its appropriate timing and use, and the elements that should be included in an effective apology.

Just-in-Time Training Price $119.00
MHAIC and WCC Insureds* Only Price: $95.00

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