|
Join us for our Webinar-on-Demand featuring Geri Amori, PhD, ARM, CPHRM, DFASHRM. This pre-recorded webinar can be accessed from your computer at your convenience. Webinars-on-Demand enable you to educate an unlimited number of people within your organization for one low price. This program is also available as a downloadable MP3. Program Description
Breakdown in communication has been cited by the Joint Commission as a consistent root cause of medical error. It has also been cited as the most frequent and basic reason that patients and families choose to pursue litigation for medical malpractice.
This program will explore the building blocks of effective communication. It will provide an understanding of the barriers to effective communication and practical strategies to address these barriers, including strategies to minimize the impact of medical illiteracy. The program also touches on strategies for communication with difficult patients and families.
As a result of this presentation, participants will be able to:
-
Identify the four aspects of the communication model
-
Recognize four key elements that impact communication
-
Describe four key strategies to overcome barriers to effective communication
-
Recognize two distinct situational skills to enhance effective communication when dealing with difficult patients and families
What is a Webinar-on-Demand?
Webinars-on-Demand are a logistically simple way for health care providers and executives to hear national speakers and content experts address hot topics in patient safety, clinical risk reduction, regulatory and accreditation issues and general liability trends.
Webinars-on-Demand allow participants to view a pre-recorded webinar over the Internet for sixty days. Programs can be shared within your facility. Participants can complete an on-line post-test and evaluation in order to receive continuing education credits. A confirmation e-mail will be sent following the purchase of the program that includes links to access the program, handout materials, on-line post-test and evaluation.
The Risk Management and Patient Safety Institute wishes to take reasonable steps to ensure no individual who is physically challenged is discriminated against because of the absence of auxiliary aids and services. If special arrangements are needed please call (888) 466-4272.
IMPORTANT NOTE:
We strongly recommend testing your system at least one day prior to projecting for a group. Instructions on doing so are included in the confirmation e-mail.
|
