This CD will address the causes frequently underlying a difficult patient-physician relationship and will give thought to whether or not the relationship should be terminated. Beneficial preventive action steps will be recommended that include treatment goal contracting, patient /family partnership, and positive conflict management.

 

For most people, the expression, “I’m sorry,” is all it takes to constitute an apology. According to experts, an apology requires certain conditions and attitudes to achieve its purpose of making the effort to reconcile. This program explores the complete concept and construct of an apology. Furthermore, it examines the effect of an apology on disclosure and partnering in health care.

 

This presentation addresses the difficult consent issues related to providing acute medical care in the hospital setting, particularly the emergency department. The elements of informed consent and refusal of medical intervention and appropriate documentation are addressed. Emergency department scenarios and other specific encounters are discussed in more detail.

 

This audioconference will explain the "how to" of the RAC Program as well as the financial risk window. It will include a discussion of the interface between CMS "Never Events" and the RAC Program.

 

This program identifies common high-risk issues in the physician office practice. Approaches to effective communication with patients, office staff, and other medical providers are explored. Additional highlights are offered regarding the significance of various types of information commonly provided to patients and families. Proactive risk strategies focus on highreliability office management and clinical practice.

 

You only get one chance to do an employee investigation. It’s important to get it right the first time. A credible, thorough investigation can be the determining factor in resolving an employee dispute or defending employee litigation.

 

The purpose of this program is to address disinfection and sterilization practices and to discuss new subject matter in the updated guidelines that may require organizational policy development and/or revision.

 

Despite the focus on developing organizational cultures of safety and the attention to ensuring effective information hand-offs, communication deficits continue to be  the number one contributing factor for sentinel events as reported by The Joint Commission.

 

The process of collecting, verifying, and assessing a physician background, education, experience, and current competency results in necessary insight into physician performance potential. Join us in a review of traditional methods and an introduction to new concoctions that will surely increase your power to avoid “frogs!”