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MP3 - Downloadable Audio Files

Can't attend our live Webinar?No problem, we record all of our programs so that you can listen to great content at your convenience. Our programs typically come with medical and nursing continuing education credits. Check out some of our recent topics! You can chose from CDA format (for stereos) or MP3 for your portable player.

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Difficult Patient–Physician Relationships: To Rebuild or To Terminate


 

This CD will address the causes frequently underlying a difficult patient-physician relationship and will give thought to whether or not the relationship should be terminated. Beneficial preventive action steps will be recommended that include treatment goal contracting, patient /family partnership, and positive conflict management.

Audio CD Price $159.00
MHAIC and WCC Insureds* Only Price: $95.00
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A Deeper Look at Apology and Its Role in Disclosure
 

For most people, the expression, “I’m sorry,” is all it takes to constitute an apology. According to experts, an apology requires certain conditions and attitudes to achieve its purpose of making the effort to reconcile. This program explores the complete concept and construct of an apology. Furthermore, it examines the effect of an apology on disclosure and partnering in health care.

Audio CD Price $159.00
MHAIC and WCC Insureds* Only Price: $95.00
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Against Medical Advice: When to Take No for an Answer
 

This presentation addresses the difficult consent issues related to providing acute medical care in the hospital setting, particularly the emergency department. The elements of informed consent and refusal of medical intervention and appropriate documentation are addressed. Emergency department scenarios and other specific encounters are discussed in more detail.

Audio CD Price $159.00
MHAIC and WCC Insureds* Only Price: $95.00
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An Enterprise Risk Approach to Managing the Recovery Audit Contractor (RAC) Program
 

This audioconference will explain the "how to" of the RAC Program as well as the financial risk window. It will include a discussion of the interface between CMS "Never Events" and the RAC Program.

Audio CD Price $159.00
MHAIC and WCC Insureds* Only Price: $95.00
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An Ounce of Prevention: Risk Solutions for the Physician Office
 

This program identifies common high-risk issues in the physician office practice. Approaches to effective communication with patients, office staff, and other medical providers are explored. Additional highlights are offered regarding the significance of various types of information commonly provided to patients and families. Proactive risk strategies focus on highreliability office management and clinical practice.

Audio CD Price $159.00
MHAIC and WCC Insureds* Only Price: $95.00
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Best Practices in Employee Investigations (Investigating Sexual Harassment Claims)
 

You only get one chance to do an employee investigation. It’s important to get it right the first time. A credible, thorough investigation can be the determining factor in resolving an employee dispute or defending employee litigation.

Audio CD Price $159.00
MHAIC and WCC Insureds* Only Price: $95.00
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CDC Guidelines on Sterilization & Disinfection: Is Your Organization Washed Up?
 

The purpose of this program is to address disinfection and sterilization practices and to discuss new subject matter in the updated guidelines that may require organizational policy development and/or revision.

Audio CD Price $159.00
MHAIC and WCC Insureds* Only Price: $95.00
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Communication Among Nurses: Soft Skill With Solid Impact On Patient Safety
 

Despite the focus on developing organizational cultures of safety and the attention to ensuring effective information hand-offs, communication deficits continue to be  the number one contributing factor for sentinel events as reported by The Joint Commission.

Audio CD Price $159.00
MHAIC and WCC Insureds* Only Price: $95.00
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Communication Skills Audio CD Series

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Audio CD Price $540.60
MHAIC and WCC Insureds* Only Price: $323.00
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Credentialing and Privileging: Finding a “Prince” or Kissing a “Frog”
 

The process of collecting, verifying, and assessing a physician background, education, experience, and current competency results in necessary insight into physician performance potential. Join us in a review of traditional methods and an introduction to new concoctions that will surely increase your power to avoid “frogs!”

Audio CD Price $159.00
MHAIC and WCC Insureds* Only Price: $95.00
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