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A Deeper Look at Apology and Its Role in Disclosure

AUDIO CD

Audio CD Price $129.00
MHAIC and WCC Insureds* Only Price: $95.00

Author(s)/Presenter(s): John Banja, PhD; Aaron Lazare, MD
Continuing Education: 1.25 CME & 1.2 CNE through May 9, 2011

Availability: Usually Ships in 3 to 5 Business Days
Product Code: CA070509_1A

Description

About the Author(s) / Presenter(s)

For most people, the expression, �I�m sorry,� is all it takes to constitute an apology. According to experts, an apology requires certain conditions and attitudes to achieve its purpose of making the effort to reconcile. This program explores the complete concept and construct of an apology. Furthermore, it examines the effect of an apology on disclosure and partnering in health care.

As a result of this presentation, participants will be able to:

Discuss the elements of true vs. superficial apology
Discuss the cultural barriers to apology in medicine
Identify methods to address those barriers

Features

Audio CD
Program Co-Sponsored with The Sorry Works! Coalition
1.25 hour program
1.25 CME/ 1.2 CNE available through 05/09/2011
Comes with Bonus CD for program handouts
Available in .wav file format
Intermediate Level: For the participant who has been learning about this topic and who is looking for tools and suggestions to improve, take to the next level, or modify a current program, process, or knowledge about the topic.
Target health care settings: all
Target audience
- Physicians
- Nurses
- Risk and quality managers
- Patient safety officers
- Performance improvement staff
- Administrators
- Pharmacists
- Legal counsel
- Front line staff

Continuing Education Credits
Participants must complete a short post test and evaluation to receive continuing education credits.

CME Credits
The Risk Management and Patient Safety Institute is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. The Risk Management and Patient Safety Institute designates this educational activity for a maximum of 1 AMA PRA Category 1 Credit(s)TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Nursing Contact Hours
This nursing education activity offers 1.2 contact hours.

The Risk Management and Patient Safety Institute is an approved provider of continuing nursing education by Illinois Nurses Association, an accredited approver by the American Nurses Credentialing Center�s Commission on Accreditation.

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